Purchase Terms

Fisiocrem guarantee

If not completely satisfied with some of our items, you are entitled to return the goods within the period of 15 days from the date of reception of the product. The postage fees by the customer and must clearly indicate the invoice number. All products must come unused in their original packaging, and will be accepted after verification that the goods are in perfect condition. No refunds will be accepted with an open packaging, except in the case of a manufacturing defect.

 

Payment

All orders are made ​​through PayPal payment platform. The prices listed on this website include VAT. All prices listed on this website are retail (retail price).

Professionals can contact directly our offices for orders.

 

Immediate Delivery

Orders received before 14:00 pm will be handled and shipped same day by express courier, being received at the destination within 24/48 hours anywhere in the peninsula.

 

Shipping

Free shipping for orders over 100 € (without VAT).

For shipments to the Iberian Peninsula (Spain and Portugal) and the Balearic Islands, if the order is less than 100 € a shipping fee of € 6.10 will be invoiced.

Shipments to the Canary Islands, Ceuta or Melilla sent by Correos post will be charged € 5.90 plus customs fees. If you need express mail for these destinations, please contact our offices.

Shipments to other countries of the European Union will be charged € 16.00. For other international destinations, please contact our offices.

 

Privacy and Security

In compliance with the Article 5 of the LO 15/1999 of December the 13th regarding the protection of personal data, we inform you that CASA PRONAT SL is responsible for a file communicated to the General Data Protection Registry in which are collected and treated those personal data necessary for the performance and development of the commercial relations and advertising. According to the provisions of LO 15/1999, you may exercise rights of access, rectification, cancellation and opposition regarding this data. CASA PRONAT SL declines any liability that may arise from errors on this website.