Legal Terms and Privacy Policy

LEGAL DISCLAIMER

Responsible

Company name: CASA PRONAT, SL
Registered office: C / Gregal, 1 P.I. Can Pruna, 17421 – Riudarenes (Girona)
Phone: 972.749.342
NIF / CIF: B-63181085

In this section of the website, the user of CASA PRONAT SL will have access to all the necessary information related to the legal terms and conditions that define the relationships between the users and CASA PRONAT SL, the owner of the present website.

CASA PRONAT SL assumes the commitment to process all information of users and customers of the website with full guarantees and complying with national and European requirements that regulate the collection and processing of personal data. Complying with the RGPD (REGULATION (EU) 2016/679 of data protection) and the LSSI-CE Law 34/2002, of July 11, services of the information society and electronic commerce.

 

General usage conditions

The general usage conditions stipulate the use of the website, the contents, and the services available to users. All website users accept the general conditions of use at the time of use of the website.

 

Personal information

Read Privacy Policy below.

 

Security measures

All the personal data communicated by the user or client to CASA PRONAT SL can be stored in automated databases or not, but its ownership corresponds exclusively to CASA PRONAT SL. CASA PRONAT SL is responsible for implementing all technical, organizational and security measures to guarantee the confidentiality, integrity, and quality of information as established in the current regulations on data protection.

The communication between the users and CASA PRONAT SL will be done through secure channels, and the transmitted data will be encrypted with https protocols to guarantee the best conditions of security and confidentiality for our users.

 

Commitments and obligations of users

The user of the website accepts that access and navigation through it does not imply a commercial relationship with CASA PRONAT SL. In addition, the user agrees to use the website and its services or contents in accordance with current legislation and preserving public order. It is prohibited to use the website to cause damage or prevent the normal operation of the website.

The user must be aware that computer systems are not 100% reliable and that CASA PRONAT SL cannot guarantee that there is no virus or element that may cause alterations in the computer systems (software and hardware) of the user or in his electronic documents and files.

CASA PRONAT SL is not responsible for the contributions generated by the website users or the use given to CASA PRONAT cosmetics. Consumers are ultimately responsible for the use they give to the product and the interpretations of the website materials.

 

Right to exclude access to the website

CASA PRONAT SL reserves the right to exclude the entry to those users or customers of the website who fail to comply with the conditions established in the terms of use.

 

Intellectual property – Copyright

The owner of the contents and design of this website is CASA PRONAT SL. The reproduction, modification, distribution, and commercialization of the website materials are beyond the scope of copyright law since such law requires the prior written consent of its author or creator. In addition, the copy or download of this website is only allowed for private use and never for commercial purposes.

The unauthorized use of this website materials, as well as the damages derived from the use of this intellectual and industrial property, may lead to the exercise of legal actions.

In the present site, the contents of third parties are mentioned as such, to preserve the copyright. So, in case you have knowledge of any violation of copyright do not hesitate to contact us.

The photographs used in this website are based on own creations, license agreements. and free image banks.

 

Website link policy

This website uses external links to other Internet sites, but CASA PRONAT SL will not exercise any control over these websites or their content. Therefore, CASA PRONAT SL will not assume any responsibility for the contents of any link belonging to an external website, nor will it guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity, and constitutionality of any material or information contained in any of these links or other Internet sites.

Likewise, the inclusion of these external links will not imply any type of association, merger or participation with the linked websites.

This website should not be linked to other websites with the use of deep-links, IMG or image links and frames.

 

Claims

CASA PRONAT SL informs its clients that it has complaint forms available to users and customers. The client can request a claim form by sending an email to info@fisiocrem.com indicating his name and surnames, the product/s purchased and stating the reasons for his claim.

The buyer can also notify the claim via email info@fisiocrem.com or by postal mail to CASA PRONAT SL., C/ Gregal, 1 P.I. Can Pruna, 17421 – Riudarenes (Girona) – Spain.

 

Information on the resolution of disputes online

As stipulated in article 14, paragraph 1, of the ODR Regulation: The European Commission provides an online platform for conflict resolution (OS) available at the following website: http://ec.europa.eu/consumers/odr/. In this case, CASA PRONAT SL is not obliged to participate in this method of conflict resolution.

 

Modification of the terms of use

CASA PRONAT S.L. reserves the right to modify at any time and without prior notice the present Terms of use of the website, but the modification will not be retroactive, it will simply have the effect to the uses of the web made after the modification of the legal terms.

In addition, CASA PRONAT SL also reserves the right to modify at any time and without prior notice the necessary clauses to regulate the correct use of the users of the website.

 

Contact

Do you have questions, or would you like to contact us?
You can send an email to the following address: info@fisiocrem.com or call us at +34 972749342.

 

 

PRIVACY POLICY

 

The privacy policy of CASA PRONAT SL, with CIF B-63181085, informs the users of the website how they will manage the personal data collected on this website. It is essential that you read and accept it before continuing to navigate.

One of the most outstanding values of CASA PRONAT SL is transparency, and for this reason, we want you to know from the beginning that the treatment of your personal data is a topic that concerns us and to which we allocate all the necessary resources. This privacy policy details what data we collect from users of the website and from customers, as well as how we use them. In this website we respect and take care of the personal data provided by users, always guaranteeing their rights.

We also want to inform you that we will never ask you for personal information that is not necessary for us. We will never share your personal information unless it is to comply with the law or in case, we have your express authorization. We will not use your data for a purpose other than that cited in the privacy policy.

Due to possible legislative changes or self-regulation, the privacy policy may change, that is why we urge users to visit this page periodically.

This page complies with the requirements of Organic Law 3/2018 of December 5 on the Protection of Personal Data and Digital Rights. It also complies with Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016, regarding the protection of natural persons (RGPD), as well as with Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce (LSSICE or LSSI).

 

Responsible for the treatment of your personal data:

Company name: CASA PRONAT, SL
Registered office: C/ Gregal, 1 P.I. Can Pruna, 17421 – Riudarenes (Girona)
Phone: +34 972.749.342
NIF / CIF: B-63181085

The personal data that you send us will receive the data processing of “Fisiocrem Users”. Data treated to implement all the technical and organizational security measures established in the current legislation.

 

Principles applied to your personal data:

• Principle of legality, loyalty, and transparency: at CASA PRONAT we will always request your consent for the processing of your personal data.
• Principle of minimization of data: we will only request those data strictly necessary to perform the service.
• Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period. In the case of subscriptions, we will periodically review the lists and eliminate those inactive records for a considerable time.
• Principle of integrity and confidentiality: all data will be treated in such a way that its security and confidentiality is guaranteed. CASA PRONAT takes all precautions to prevent unauthorized access or improper use of data by third parties.

 

How have we obtained your data?

The personal data that we treat in CASA PRONAT is stored through:
• Contact Form
• Registration form for comments on the blog
• Purchase form

 

What rights do you have when you share with us your data?

Interested persons have the right to:
• Request access to your personal data
• Request the rectification or deletion of your personal data
• Request the limitation of the treatment
• Oppose the processing of your personal data
• Request the portability of the data

The users will be able to access their personal data, request the rectification of the inaccurate data or request its deletion whenever they wish. Those interested may request the limitation of the processing of their data, and their data will be kept only for the exercise or defense of claims. Those interested may object to the processing of their data. CASA PRONAT SL will stop processing the data, except for legitimate reasons, or the exercise or defense of possible claims. In addition, as a user, you also have the right to receive the personal information that you have provided to us.

And finally, by exercising your right to the portability of data, you will have the right to have personal data transmitted from responsible to responsible directly when technically possible.

Interested parties will also have the right to effective judicial protection and submit a claim to the supervisory authority, in this case, the Spanish Data Protection Agency if they consider that the processing of personal data that concerns them violates the Regulation.

 

For what purpose do we treat your personal data in CASA PRONAT?

When a user connects to this website to comment on a blog post, send a message or buy, is sharing personal data with CASA PRONAT SL. This information may contain personal data such as IP address, name, email address, shipping address, and others. By sharing this information, the user gives their consent for their information to be collected, used, managed and stored by CASA PRONAT, only as described in the Legal Disclaimer and in this Privacy Policy.

There are different systems for gathering personal information on this website detailed below:

Contact form: the name and email are requested to respond to users’ demands. We can use these data to respond to your request and answer any questions, complaints or comments you have about KLAU, but also your doubts about the information on the website, the processing of your personal data, etc. The data provided will be located on the servers of 10DENCEHISPAGARD, S.L. (provider of CASA PRONAT, S.L.) within the EU.

Registration form for blog comments: in order to leave comments on the blog posts, the user must register using a form. This form will request the following personal information: name, email, and username. Once registered, the user will be able to make all the comments they want and give an answer about the previous ones. In this case, the data provided will be located on the servers of 10DENCEHISPAGARD, S.L. (provider of CASA PRONAT, S.L.) within the EU.

Purchase form: in order to make an online purchase, the customer is asked for their name and delivery address, in addition to making a payment via PayPal or bank card. This form will request the following personal information: name, email and username, delivery address, telephone and making a payment. Once the purchase is made, the user will be able to see the order in his client account. The data provided will be located on the servers of 10DENCEHISPAGARD, S.L. (provider of CASA PRONAT, S.L.) within the EU.

 

In addition, your personal data will be used to:

Guarantee compliance with the conditions of use and the law.
Support and improve web services.
Collect non-identifying data obtained with the use of cookies (more details in the cookies policy).
Manage social networks. CASA PRONAT SL has profiles in social networks. CASA PRONAT SL will process the data of the followers in the social networks to properly manage their presence in the social network, informing about their activities and products. As for any other purpose that the regulations of social networks allow. In no case, we will use the profiles of followers in social networks to send advertising individually.
Send you information about the brand.

In accordance with the provisions of the general regulation of European data protection (RGPD) 2016/679, CASA PRONAT SL will be responsible for the processing of data for web users and buyers.

CASA PRONAT SL does not sell, rent or give personal data that can identify the user, nor will it in the future, to third parties without prior consent. However, in some cases collaborations can be made with other professionals, in those cases, consent will be required from users informing about the identity of the collaborator and the purpose of the collaboration. It will always be done with the strictest safety standards.

 

Remarketing

Remarketing allows us to reach people who have visited klaubeauty.eu beforehand, associating a specific message with the chosen audience, to get users to visit our website again.

The information is collected through the cookies of Facebook, Google Ads, Instagram, and Amazon. You can see the data that these cookies collect in the following privacy policies of each service:

Facebook https://www.facebook.com/policies/cookies/
Google Ads https://policies.google.com/technologies/types?
Instagram https://help.instagram.com/1896641480634370
Amazon https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201890250

If you do not want your information to be collected by these cookies, you can disable the use of Google cookies through the Google Ads Settings. You can also disable the use of cookies from a third-party provider through the disabling page of the Network Advertising Initiative.

This type of services allows you to interact with social networks or other external platforms directly from the pages of this website. The interactions and information obtained through this website will always be subject to the privacy settings of the user in each social network. In the event that a service is installed that allows interaction with social networks, it is possible that, even if users do not use the service, it collects data from web traffic related to the pages on which they are installed.

Facebook ads
We use Facebook ads (Facebook advertising platform) to create campaigns and ads. The data obtained via Facebook ads are subject to this privacy policy from the moment the user leaves their data in the form of this website to join the subscription newsletter. In no case will the information from Facebook be used for a different purpose.

Instagram ads
We use Instagram ads (Instagram advertising platform) to create campaigns and ads. The data obtained via Instagram ads are subject to this privacy policy from the moment the user leaves their data in the form of this website to join the subscription newsletter. Under no circumstances will the information from Instagram be used for a different purpose.

 

Legitimation for the processing of your data

The legal basis for the processing of your data is consent. Since contacting or making comments or purchase on this website requires a consent with this privacy policy and the conditions of use.
Only identifying data are treated, and never specially protected data.

 

Time of conservation of your data

The personal data provided will be stored while the commercial relationship is maintained, while the interested party does not request its deletion or during the established legal term.

 

Elements managed by third parties

Some of the key tools to manage this electronic commerce are contracted to third parties. For this reason, CASA PRONAT SL shares data with the following providers under their corresponding privacy conditions:

Google Analytics: it is a web analytics service provided by Google, Inc., a Delaware company with a headquarter at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses cookies to help analyze the use made by users of the website. The information generated by the cookie about your use of our website (including your IP address) is transmitted and filed directly by Google on servers in the United States.

Hosting: 10DENCEHISPAGARD, S.L., with address in Spain. More information at https://www.cdmon.com/en/ (10DENCEHISPAGARD, S.L.). 10DENCEHISPAGARD, S.L. treats the data in order to perform its hosting services to CASA PRONAT, S.L.

Counseling/Management: Currius & Associats, with address at C/ Morgades 41 entresuelo 08500 Vic. More information at: http://www.curriusassociats.com/. Currius & Associats treats the data in order to carry out its counseling/management services to CASA PRONAT, S.L.

Web platform: Automattic Inc., domiciled in the USA More information at: https://es.wordpress.com/ (Automattic Inc.). Automattic Inc. processes the data in order to perform its web platform services to CASA PRONAT, S.L.

A platform for sending emails: Sendinblue, a simplified joint-stock company (société par actions simplifiée) registered in the Paris Mercantile Registry under number 498 019 298, with registered office at 55 rue d’Amsterdam, 75008, Paris (France), aims to offer solutions for sending transactional and marketing emails and SMS through its website to CASA PRONAT, SL

 

Navigation

By browsing the website of CASA PRONAT SL non-identifiable data can be collected, which may include, IP addresses, the approximate geographical location, a record of how the services and site are used, and other data that can not be used to identify the user. There may also be non-identifying data related to your browsing habits through third-party services. This website uses Google Analytics, Facebook and Instagram (third-party analysis services) to analyze trends, administer the site, analyze the experience of users on the website and to gather demographic information.

 

Data security

Fisiocrem.com undertakes to use and process the personal data of users, respecting their confidentiality and using them in accordance with the purpose thereof. As well as to comply with their obligation to keep them and adopt all necessary measures to avoid alteration, loss, treatment or unauthorized access, following the current data protection regulations.

This website includes an SSL certificate, a security protocol that makes your data travel encrypted in an integral and secure way. But CASA PRONAT SL can not guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties.

In addition, CASA PRONAT SL will ensure that any person authorized to process personal data strictly complies with the rules of confidentiality (whether a contractual or legal duty).

 

Data accuracy

The user is solely responsible for the accuracy and correctness of the data sent on Fisiocrem.com, exonerating CASA PRONAT SL from any responsibility.

Users guarantee and respond, in any case, the accuracy, validity, and authenticity of the personal data provided, and undertake to keep them properly updated. The user agrees to provide the complete and correct information in the contact form, comments of the blog or purchase.

 

Acceptance and consent

The user declares to have been informed of the conditions on personal data protection, accepting and consenting the treatment of these by CASA PRONAT SL in the manner and for the purposes indicated in this privacy policy.

 

Revocability

The consent given is revocable at any time by communicating with CASA PRONAT SL in the terms established in this Policy for the exercise of ARCO rights. This revocation will not be retroactive in any case.

 

Changes in the privacy policy

CASA PRONAT S.L. reserves the right to modify this policy to adapt it to new legislation or jurisprudence, or industry practices. In these cases, CASA PRONAT S.L. will announce on this website the changes introduced in advance of its implementation.

 

Commercial Emails

According to the LSSICE, Fisiocrem.com will not send SPAM, so it will not send commercial emails that have not been previously requested or authorized by the user. Consequently, in each of the forms available on the website, the user has the possibility of giving his express consent to receive the newsletter, regardless of the commercial information promptly requested.

In accordance with the provisions of Law 34/2002 on Services of the Information Society and electronic commerce, Fisiocrem.com undertakes not to send communications of a commercial nature without properly identifying them.